Alecsandr De Armas
Senior IT Engineer
Specializing in enterprise mobility and endpoint management, I bring expertise in MDM/EMM solutions like IBM MaaS360, Microsoft Intune, and VMware Workspace ONE. I excel in Android Enterprise provisioning, zero-touch deployment, endpoint security, and PowerShell automation to optimize device lifecycle management and support robust enterprise mobility infrastructures.
Trusted by Leading Organizations
My Expertise
Leveraging a comprehensive skill set to design, deploy, and manage robust IT infrastructures and enterprise mobility solutions.
01Enterprise Mobility & Endpoint Management
02Platforms & Tools
03IT Operations & Security
Work History
Senior IT Engineer
Inspire Communities
Engineered and deployed scalable network infrastructure across 40+ communities, increasing uptime to 99.98% and reducing support tickets by 35%. Centralized IT asset management for 2,500+ sites, cutting procurement costs by 20% and provisioning time by 50%. Standardized cybersecurity protocols and integrated cloud-based backup solutions.
IT Service Desk Administrator / Lead Project Implementer
Equity Lifestyle Properties Inc.
Directed ServiceNow ticketing system deployment across 85 resort communities, decreasing average ticket response time by 35%. Streamlined asset tracking with RFID technology. Facilitated user training for software upgrades and upgraded cybersecurity protocols, including MFA deployment for 1,200+ users, reducing unauthorized access by 60%.
IT Service Desk Manager
Dealership Services LLC
Directed implementation of an IT service desk ticketing system for 3,000+ users, decreasing resolution time by 40% and increasing customer satisfaction by 18%. Streamlined onboarding and training for service desk staff. Revamped escalation protocols and consolidated IT service/asset management functions, improving audit compliance to 99.2%.
Lead Genius
Century West BMW
Refined end-user support by launching a self-service knowledge base, reducing inbound tickets by 29% and accelerating resolution by 22%. Directed technical support operations, standardizing diagnostic processes. Implemented data-driven workflow enhancements and enhanced parts inventory controls, decreasing stockouts by 34%.
Quantifiable Impact & Achievements
Network Uptime Achieved
Reduction in Support Tickets
Hardware Procurement Cost Reduction
Faster Device Provisioning Time
Drop in Unauthorized Access Attempts
Decrease in Incident Resolution Time
Ready to Transform Your IT Infrastructure?
Partner with an expert in enterprise mobility and endpoint management to achieve seamless operations and robust security.
Create your free portfolioSitesPlaced